Return and Refund

All sales at Lulux Flowers are final. Our products consist of perishable items that are sensitive to temperature, moisture, and light. The only exception is if you receive a defective product. In such cases, claims must be made within 12 hours of receiving the flowers, accompanied by a photo of the arrangement sent to luluxflowersofficial@gmail.com.

Please note that flowers are perishable and require proper care, which is the recipient's responsibility. Care instructions will be provided by Lulux Flowers.

We strive to use the exact flowers shown on our website. However, due to the perishable nature of our products, if a particular flower is unavailable, we reserve the right to substitute flowers while maintaining the overall look and value of the arrangement.

Our intention is to provide the best experience for you through this precious gift that nature has to offer.